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Our approach – Simplifying IT

 

At AcQuum, our approach to helping clients is designed to overcome the growing frustrations of business leaders in making technology work effectively in their companies. 

We know that

  • effectively managing IT  is getting more complex for business leaders,
  • finding independent,  and objective thinking in the IT marketplace is challenging and expensive 
  • few vendors can be both strategic and help with practical implementation

 

Our personal approach is aimed at demystifying technology to give your business more control and value from your IT solutions.  We tailor your service using our 4 Service Delivery Principles: Simplicity, Collaboration, Practicality, and Continuity.

For each assignment, we create a simple project work plan using these four principles.  This helps us identify the most appropriate solutions to suit your business goals, assist with vendor selection, plan the implementation, manage the project, and provide training and ongoing support.

In short, we don’t simply deliver a one-size-fits-all solution – we provide business and IT solutions that anticipate and respond to our clients’ specific needs and business environments. And we don’t simply set up a system and then leave you to it – we’re always on hand to provide support for the IT solutions we deploy.

 

Here’s more on how we apply our 4 Service Delivery Principles to every project

 -  Simplicity –

  • We unravel the technology jargon and the hype to demystify technology 
  • We avoid complex and expensive methodologies, and provide simple focused deliverables and reports that are readily understandable by business leaders
  • We document and communicate  technology aspects of our work, and of technology vendors, to ensure you are in control and can make informed decisions

 -  Collaboration –

  • We set clear business objectives with you so that you always own the outcome, and we take time to learn the fundamentals of your business, strategic 
    vision, and business and IT challenges
  • We involve you, your business and subject matter experts through the project
  • We ensure you have the information and understanding you need about technology before you make technology decisions
  • We establish regular communications with you

 -  Practicality –

  • We tailor solutions that are effective in your business and technology mix
  • We leverage configurable off the shelf software, and subscription based software solutions whenever possible
  • We  avoid over-automation, technology that is more complex than the value it adds, and “bleeding edge” technology

 -  Continuity –

  • We stay with you as long as you need us
  • We provide the application support services that sustain your business users
  • We provide technology support to keep your software solutions current and help you get more value from each new release
  • We help you select and implement technology infrastructure and get better outcomes through effective vendor contracting and performance management